Increasing employee engagement

One of the world’s largest car manufacturers is known for producing innovative, high-performing vehicles. It applied that same mindset to self-insured health benefits, emphasizing innovation as it developed a comprehensive program featuring an array of point solutions. With rising healthcare costs, driven in part by the prevalence of chronic conditions among employees, the company needed maximum impact and ROI from its benefits, including its partnership with Teladoc Health®, which provides whole-person virtual care solutions such as diabetes management. 

Of the client’s 70,000-plus U.S. employees, nearly 5,000 have diabetes. HR leaders wanted them to take full advantage of the Teladoc Health Diabetes Management solution to improve their wellbeing, while also addressing cost control through personalized engagement. 

Connecting members to critical diabetes support

The client already relied on Quantum Health as their employees’ single point of contact for navigation across the breadth of its multifaceted benefits offering. When together we saw the opportunity to optimize enrollment in the Teladoc Health Diabetes Management solution — a comprehensive digital program available at no charge to members — we compared the vendor’s enrollment roster with historic claims data to identify members with diabetes who were not enrolled in the benefit. 

DATA 

In-depth analysis of solution utilization and historic claims data 

INSIGHTS 

Identification of members who will benefit from the solution 

OUTREACH 

Personalized, targeted emails and phone calls to members not yet using the solution 

ENGAGEMENT 

One-to-one member health assessment, benefits education, help with registration 

UTILIZATION 

The ongoing program drives enrollment while a positive member experience drives program utilization 

Higher enrollment, improved utilization

Through a targeted employee engagement campaign, we boosted awareness of the Diabetes Management solution among unenrolled members. Outreach by our nurse Care Coordinators then engaged many members one-on-one, educating them on their condition and the value of the Teladoc Health solution, including unlimited test strips and lancets, connected blood glucose meters, and access to certified health coaches with 24/7 emergency outreach. When those conversations revealed that members often struggled with solution registration, our nurses were also able to help guide new enrollees through the registration process and set them up for success. 

Quantum Health’s core healthcare navigation and care coordination services already were helping the client close gaps in employees’ diabetes care at a rate 8.2% higher than industry benchmarks. Building on that foundation, the client leveraged our ability to optimize specialized health benefits to gain more value and impact from the Teladoc Health Diabetes Management solution. Meanwhile, the client is realizing the positive impact of the program on employees’ health outcomes. Across all Teladoc Health clients, members of the program who have uncontrolled diabetes experience an average 1% reduction in eA1c levels after six months. 

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. 

Learn more at TeladocHealth.com or contact engage@teladochealth.com.