Quantum Health Founder Makes Humanizing Healthcare a Competitive Advantage

"No One Alone: Humanizing Healthcare as an Outsider" by Kara Trott is released with Forbes Books.

NEW YORK (April 22, 2025) — No One Alone: Humanizing Healthcare as an Outsider by Kara Trott is available today on Amazon, published with Forbes Books, the exclusive business book publishing imprint of Forbes. 

In No One Alone, Kara Trott, founder and former CEO of Quantum Health, the first healthcare navigation and care coordination company, shares how she grew the company from a start-up into a healthcare giant that employs 2,400 people and counting. Now an industry-defining organization, Quantum Health ensures that no one navigates their healthcare journey alone, serving over 3M consumers, more than 500 employers, and valued at over $1B four years ago, with continued growth since.

With no prior experience in healthcare, Trott left her burgeoning law career to build something no one had ever built before: A company committed to supporting, guiding, and fighting for consumers as they move through the healthcare system.

For the last 25 years, Quantum Health has proven its approach works. Its intervention begins at the outset of the healthcare journey, with a physician visit or initial diagnosis. From there, Quantum Health’s expert teams work with consumers to help them understand their path through treatment including their benefits coverage and their care options. Importantly, its support is ongoing through a consumer’s journey. Consumers receive clinical support that eliminates barriers they might face in receiving needed care. More than a trusted guide along the path, Quantum Health fights for its members.

Trott’s theory behind building Quantum Health was simple and human: By working directly with healthcare consumers, you can help people feel loved and cared for in what can be a difficult and bewildering journey. Her visionary theory has led to creating an enhanced consumer engagement that well exceeds customer experience standards. What’s more, Quantum Health’s unique approach helps eliminate waste and inefficiency from missteps in the journey, saving all stakeholders—employers and their members. When better outcomes can be achieved and costs saved, everyone wins.

“No One Alone is a story about healthcare, but more broadly, it’s about the invaluable competency of understanding people, some of whom may be experiencing the most challenging health experience of their lives,” Trott said. “It’s a book about empathy—about seeking to understand consumer behaviors, wants, needs, the emotionality involved, and how addressing those needs can create a competitive advantage. This is what makes Quantum Health unique, and I think we have an opportunity to share those insights and learnings.”

Whether you’re an entrepreneur looking to scale your company or a healthcare leader seeking to improve the patient experience, offering healthcare navigation as a benefit to employees and their families drives better health outcomes while also lowering healthcare costs.

If you want to humanize your healthcare operations, No One Alone is essential reading.

This release is posted on behalf of Forbes Books (operated by Advantage Media Group under license).