Celebrating the First 25 Years
“Healthcare is a complex business, and it boils down to one thing: Empathy is the unlocker. If our Care Coordinator teams can express empathy to members or providers in every interaction, it will unlock all other opportunities.”
Origin of Quantum Health
The roots of Quantum Health’s origin trace back to the early career experience of Founder and Board Chair Kara Trott, designing and executing large-scale consumer research for consumer goods, services and retail companies to understand how people go through a “shopping journey.”
In the early 1990s, she quickly saw parallels and opportunities to apply these insights to the healthcare experience. But healthcare was different — people were left to navigate alone on a “bewildering journey.”
“It’s like you’ve been dropped into a pinball machine, and when the lever is pulled, you’re bounced around. Every time you hit a bump along the journey, it usually results in higher costs or worse outcomes.” Kara Trott, founder and board chair
A human-focused and tech empowered experience
In 1996, without any plans yet to build a company, Kara launched a longitudinal research study tracking the healthcare journeys of 3,200 patients and 290 participating physicians over two years. The goal: to gain a deeper understanding of the healthcare journey. It became clear to Kara that there was one commonality that made the experience different than any other — it was unchosen.
Today, Quantum Health’s navigation and care coordination solutions deliver proven results for employers through the intersection of member, provider and payer. This helps simplify the healthcare experience by increasing engagement and improving clinical outcomes for members, while reducing claims costs and supporting HR benefit teams for employers. As a tech-enabled company, Quantum Health Warriors® are armed with the most advanced technology to rapidly solution for members with care and empathy.
A company of firsts
The spirit of creation, invention and risk-taking trace back not only to the founder's curiosity and determination, but Quantum Health’s many first's.
Created the category now called healthcare navigation
The term “healthcare navigation” didn’t exist at the time, and instead was called “care coordination.” Quantum Health was the first to offer care coordination and utilization services, and began to provide members’ benefits and eligibility information with doctors, to coordinate better care. Today, Quantum Health expands into new ways of providing value to clients through navigation.
Developed Real-Time Intercept® (RTI)
RTI drives solutioning by utilizing proprietary technology and a vast network of partners and providers to connect members at the earliest possible point in their journey for an optimal healthcare path.
Only navigation platform to analyze full book of business
The company's first actuarial study was conducted in 2006, and repeated in 2008 with 100,000 lives observed across multiple employers. To this day, Quantum Health is the only navigation platform that analyzes and evaluates its full book of business.
The company’s utilization metrics consistently show that Quantum Health’s form of navigation directly drives positive health outcomes and associated cost-savings impact — from eliminating ER visits to redirecting members from choosing the wrong specialists and misguided care.
A history of Warrioring™ for our members
A healthcare journey can feel unfamiliar and hard to navigate. Members seek love, care, comfort and someone to help advocate for them. Since the company’s founding, Quantum Health Warriors have been supporting the healthcare lives of millions of members.
Discover the fascinating history of Quantum Health and the birth of healthcare navigation.
1999
Quantum Health is founded
2000
5,000
member lives
2007/2008
75,000
member lives
2010
100,000
member lives
2019
1 million
member lives
2022
2 million
member lives
2024
Over 3 million
member lives
