Consultants agree: Independent healthcare navigation offers a better member experience with access to dedicated care coordination services
Independent navigation offers better member experience
In the 2024 Benefit Consultants' Sentiment Index (The Index): Perspective On The Shifting Employer Healthcare Landscape, the navigation experience is an important theme and permeates consultants’ guidance for self-insured employers.
of consultants say independent healthcare navigation offers a better member experience with access to dedicated care coordination services
of consultants report their clients are considering consolidation of digital health point solutions all under a healthcare navigation solution given point solution fatigue
of leading-edge client employers are using best practices like care navigation tools and services to support their employees with cancer
of consultants report counseling clients on AI to help reduce administrative burdens
“This report is so important to the industry. It shows how the industry is maturing year over year, how consultants and employers are viewing the space and gives us a little insight into where the industry might be going.”
Vice President, Corporate Synergies
About The Index
The 2024 Benefit Consultants' Sentiment Index (The Index) taps into the unique perspective and experience of skilled benefit consultants to gauge healthcare benefits trends and to better understand the needs of self-insured employers amid industry changes. A broad range of topics were explored including the cost impact of cancer care, prescription drug management, the evolving role of virtual/telehealth, GLP1 drugs, carrier navigation, digital point solution fatigue and AI’s role in optimizing patient interactions.
