Insights from the Latest EBN Study Reimagining employee engagement
Employee engagement with healthcare benefits remains a critical challenge for employers. Our recent study, conducted in partnership with Employee Benefit News, uncovers key obstacles and opportunities in driving higher engagement levels. Discover how Quantum Health’s platform is transforming the way companies support their employees, leading to better outcomes and increased satisfaction.
The engagement gap
Despite the best efforts of HR leaders, only 20% of employees are highly engaged with their healthcare benefits. The study reveals that time constraints (16%), lack of education (11%), and insufficient communication (9%) are among the top barriers. These challenges prevent employees from fully understanding and utilizing their benefits, leading to unmet health needs and increased costs for employers.
Empowering employees, reducing costs
Quantum Health addresses these challenges by offering personalized, ongoing support that helps employees make informed decisions about their healthcare. According to the study, 66% of employers say independent healthcare navigation is a highly effective or moderately effective means to increase or support employee engagement with their healthcare benefits. Additionally, Quantum Health’s Real-Time Intercept® capability has proven effective in engaging employees early in their healthcare journeys, often before high-cost claims arise.
Addressing barriers beyond the workplace
Employee challenges extend beyond the workplace. Social determinants of health (SDOH) like economic instability and limited access to care can severely affect health outcomes. While 76% of employers link better engagement to improved employee satisfaction, many struggle to address these broader, non-medical barriers, leading to disengagement with healthcare benefits.
Quantum Health’s platform goes beyond traditional benefits by directly addressing these SDOH challenges. We engage members early and often, offering personalized support that considers both healthcare needs and social factors, improving outcomes and ensuring equitable access to care.
Guiding employees every step of the way
Watch as Joanna Mayer, Benefits Director at National Church Residences, shares how Quantum Health’s platform has significantly improved employee engagement by providing personalized support that empowers employees to access the care they need.
Real results, real impact
Our platform’s effectiveness is evident in the success stories from our clients. Joanna Mayer’s experience at National Church Residences highlights how our approach has led to higher engagement scores and improved employee satisfaction.
The study also found that 73% of employers report improved healthcare outcomes as a direct result of increased engagement, underscoring the value of our platform. Additionally, our focus on addressing SDOH has consistently earned high marks from members across diverse populations, with a Net Promoter Score (NPS) consistently exceeding industry benchmarks.
“They've engaged – and reengaged. Our engagement scores are really high because our employees need that one-on-one sort of handholding that comes with care navigation.”
Discover more
Take a deeper dive for more healthcare benefits insights and strategies.
