Healthcare navigation improves maternity outcomes and member experience
Challenge

Managing maternity health without advocacy leads to missed care opportunities 


The mental and physical changes experienced during pregnancy can be overwhelming, and it’s often difficult navigating the complicated healthcare system. Many women receive inadequate prenatal care for a variety of reasons, ranging from age and accessibility to financial concerns.  

Solution

Guiding moms-to-be with personalized healthcare navigation 


Early Steps Maternity provides health advocacy and proactive support to pregnant women. From the first trimester to post-delivery, nurses and Maternity Health Coaches are available to answer questions, provide support and help navigate the healthcare system. Our coaches build genuine relationships with every member they serve, acting as a knowledgeable and empathetic friend who’s there to make this exciting stage of life as joyous and stress-free as possible. This program includes: 

ESSENTIAL ADVICE AND TIPS 

Advice managing common pregnancy discomforts, plus tips for proper prenatal nutrition and physical activity, and preparation for labor, delivery and life at home with a new baby 

HELPFUL RESOURCES  

Starting with one of three free pregnancy books, plus guidance to support moms-to-be wherever they need it most  

HEALTHCARE NAVIGATION  

Guidance to in-network providers and complete maternity benefits, along with instruction about how to add a newborn to the family’s insurance plan

Member story

Tamika had many questions and concerns during her pregnancy, covering everything from mental and physical health to financial uncertainty. 

Tamika learned she was pregnant

Her Care Coordinator informed her about her employer-sponsored benefit, Early Steps Maternity, which gives personalized support and guidance during pregnancy.

Results

Maternity coaching supports healthier outcomes for mom and baby

Tamika’s results 

  • Learned new sleeping positions to improve quality of rest while pregnant  
  • Felt supported and informed throughout pregnancy and postpartum. Depression showed no signs of returning, and Tamika knew how to get help if needed.  
  • Earned Healthy Incentive credit,* offered by her employer for participating in Early Steps Maternity, to lower her deductible  
  • Gave birth to a healthy baby boy with no issues during delivery or infancy 

“My coaches were very resourceful and made me feel that my health and wellbeing was their top priority. They had kind, soothing voices that made me feel at ease, and they provided me with information and tips to make my pregnancy as comfortable as possible.” 

Early Steps Maternity participant

More like this

City landscape of Hartford CT
Case study

From underutilized to optimized: How the State of Connecticut redefined member engagement

The State of Connecticut set out to modernize and simplify its employee benefits—and they succeeded. By partnering with Quantum Health, they created a more efficient, employee-focused system that reduced costs, improved healthcare access, and enhanced satisfaction. 

Learn more
Woman coworkers smiling at computer together
case study

Valpak utilizes healthcare navigation to control costs and improve the member experience

Discover how Valpak improved outcomes and reduced healthcare costs with Quantum Health’s navigation platform

Learn more
Case Study - Healthcare Technology Provider
case study

Healthcare tech provider’s expert medical reviews elevate support for members battling cancer

Seeking improved health outcomes, employer enhances its benefits offering with treatment-decision support from nationally recognized oncology experts, plus access to breakthrough research and genetic testing reviews.

Learn more