How to increase benefits awareness while improving the member experience
Mary Kay has always had a generous healthcare plan consistent with their philosophy of focusing on employee wellbeing.
However, as the cost of healthcare continued to rise, the company needed to pivot. Lack of chronic condition management, inappropriate use of benefits resources and lack of awareness around more cost-effective healthcare alternatives were the top three cost drivers.
Driving engagement and cost savings through proactive healthcare navigation
Because members’ health benefits had previously been almost fully paid by the company, education was necessary to lessen frustration. Additionally, with 25% of members living with chronic conditions, targeted engagement was needed to cut costs and boost positive health outcomes.
Quantum Health identified unnecessary ER visits as a top cost driver for Mary Kay. To combat this, our Care Coordinators encouraged primary care relationships and routine care to avoid costly complications.
Increased engagement improves the benefits experience and reduces healthcare costs
Navigation leads to fewer ER visits and improved chronic condition management
By adding expert healthcare navigation and care coordination to Mary Kay’s benefits experience, our Care Coordinators were able to regularly educate and engage with executives, office staff and manufacturing and warehouse employees. Mary Kay‘s number of avoidable ER visits declined by nearly half, and their primary care utilization increased to nearly 80%.
of members with chronic conditions visited a PCP within the last year
compound annual growth rate (CAGR) over the last five years
estimated total savings over the last five years
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