National Church Residences boosts member engagement with healthcare navigation
Experiencing an increase in chronic conditions among their 2,400 members, National Church Residences needed to improve engagement and help their members utilize available resources in a timely manner. Despite prevention’s critical role in maintaining wellbeing, members lacked understanding of the importance of preventive health measures.
Encouraging usage of in-network providers
Noticing a significant decline in preventive care and an upsurge in chronic conditions, National Church Residences turned to us for communication support. Through our proprietary Real-Time Intercept® (RTI) technology, Care Coordinators were able to reach out and engage with members — as well as their providers — 120 days earlier than other industry models. Our dedicated team of Care Coordinators guided members toward in-network providers and appropriate care to proactively identify any potentially serious healthcare problems.
Higher employee engagement and lower claims costs
Quantum Health helped National Church Residences members receive more effective care when they needed it most, lowering high-cost claims over time. By initiating these member and provider conversations through a single point of contact, we helped members better navigate their healthcare ecosystem, increasing the use of preventive services.
engaged early with high-cost members
engagement with members and providers as claims costs are incurred
savings (Reduced claims costs provide return on investment)
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