Making healthcare less painful:
A seamless journey to recovery
With more than half of U.S. adults affected by musculoskeletal (MSK) disorders each year, Quantum Health’s integrated MSK care ensures better outcomes through prevention, intervention and ongoing management — improving both physical and emotional wellbeing for members like Darius.
• 42 years old
• Chronic lower back pain
• Pain gradually limiting mobility and overall quality of life
This story demonstrates how Quantum Health and their Preferred Partners™ in MSK worked together to provide Darius with the personalized support and expert care he needed throughout his journey to better health.
Darius experiences chronic back pain, limiting mobility and quality of life.
Provider requests MRI authorization, prompting Real-Time Intercept® outreach from Quantum Health.
Quantum Health educates and enrolls him in Hinge Health, his virtual physical therapy benefit.
Hinge Health tailors an exercise program for him and provides Enso device for pain relief.
MRI confirms surgery is needed; Quantum Health coordinates his surgery with Carrum Health.
Carrum reviews Centers of Excellence surgical options and prioritizes Darius’ referral to a top orthopedic surgeon.
Quantum Health initiates a preadmission call to address Darius’ pre-op questions and concerns.
Carrum manages surgery logistics, including scheduling and transportation.
Darius undergoes surgery with no out-of-pocket cost.
Quantum Health follows up with postdischarge call and recovery plan.
Darius returns to Hinge Health for after-surgery physical therapy to regain strength.
Better outcomes, better life
Thanks to the combined support of Quantum Health, Hinge Health and Carrum Health, Darius is now on the road to full recovery. His care plan didn’t just focus on the surgery; it addressed his long-term wellbeing, helping him regain his strength and return to the activities he loves.
