Real people helping real people
We believe in the power of human connection. Our person-centered, tech-empowered approach to personalized navigation helps employers and members overcome the complexities and systemic barriers within the healthcare system.
Navigating through transition
Supporting LGBTQ+ members, including those navigating gender-affirming care, is essential to creating truly inclusive benefits. This member’s journey illustrates the impact of compassionate, culturally competent advocacy and highlights why equitable benefits are vital as employers address complex decisions around LGBTQ+ support.
Independent navigation unlocks health equity opportunity for employers
A recent analysis highlights the unique ability of independent healthcare navigation to address equity barriers in real time. Findings revealed early engagement, equitable support, and satisfaction ratings twice the industry average across more than 3 million members — even among those facing challenges posed by social determinants of health.
Building benefits with empathy and equity
When a benefits strategy helps members feel seen, heard and empowered, everyone wins. We collaborate with employers to evolve health plan language that draws attention to the social determinants of health impacting BIPOC, LGBTQIA+ and other underserved communities. Leading with empathy, we shape solutions that work for – not against – employees and their families.
SDOH: Overcoming Obstacles to Better Health Outcomes
Social determinants of health, SDOH, defy simple benefits solutions. But a nontraditional member engagement strategy, informing focused plan changes, can combine to make a meaningful difference.
How Medicare Advantage Plans Can Succeed in Health Equity Index Scoring
Healthcare is changing, and health equity is becoming a top priority. With the Centers for Medicare & Medicaid Services (CMS) introducing health equity scoring to the Medicare Star Ratings program in 2023, it’s time for Medicare Advantage (MA) plans to pay closer attention.
Navigating Health Benefits Equity for LGBTQ+ Members
For employers, providing equitable benefits is a growing priority. For LGBTQ+ members, fertility health, gender affirmation and support finding inclusive providers are key milestones on the path to greater equity.
Innovation meets inclusivity
Continuous innovation drives our mission to meet the needs of a diverse workforce. From our proprietary Real-Time Intercept® capability — which identifies member needs up to 120 days earlier — to the integration of generative AI, we’re advancing timely, personalized care for every member.
Consistency is key
Our model is proven to deliver a best-in-class member experience, exceptional engagement and improved outcomes across more than 3 million members.
We engage with 89% of claims incurred across our entire book of business.
Our Net Promoter Score® (NPS) is nearly double industry average among members regardless of SDOH risk and barriers to care.
Our Real-Time Intercept® technology enables us to proactively engage members up to 120 days earlier than traditional models, ensuring timely care and better outcomes for underserved communities.
Equity is in our DNA
We understand each person’s healthcare journey carries unique challenges. Our Care Coordinators are empathy-driven experts in benefits and healthcare navigation, supporting members and employers alike with compassion and empathy.
Quantum Health Named a Best Place to Work for Disability Inclusion by Disability:IN and American Association of People with Disabilities
Recognized as a top-scorer on the Disability Equality Index and a “Best Place to Work” for those with disabilities.
We proudly foster a culture where employees are empowered to bring their full, authentic selves to work. We prioritize diverse recruitment, inclusive supplier partnerships, employee resource groups and ongoing DEI education to create a true sense of belonging.
Dedicated to a sustainable and equitable world, we celebrate diversity, support communities in need, and work to protect the environment for future generations.