We believe the consumer experience drives all results. Persistent real-time guidance improves utilization and lowers cost. The results we achieve for our clients have been independently validated for more than 15 years.
As the single point of contact for our members and their providers, we are uniquely positioned in the direct flow of their healthcare journey. We are able to evaluate information in real time for opportunities to provide them with guidance during their care, and positively impact the behaviors that drive up cost.
Other care navigation companies use predictive modeling to analyze information about consumers' care after a medical event has occurred—too late to impact the cost or quality of their healthcare experience. Our proprietary Journey Mapping Technology is a window on medical events as they are occurring. If a medical event necessitates intervention in order to create a better outcome, we are able to intercept consumers in real time to positively impact the cost and quality of their care. On average, we engage with our members more than 100 days earlier than other models that rely on post-care data.
Engaging employees and providers earlier and more often results in significant savings for employers, while providing employees with a better healthcare experience.
For us, engagement is more than leaving a message or mailing a postcard. We define it as a meaningful conversation that provides a measurable impact on our members’ healthcare experience.
Persistent, real-time guidance achieves more effective utilization of healthcare services. Drivers of cost, such as readmissions, IP days, ER visits and inappropriate self-referrals, are avoided.
Real-Time Intercept enables us to engage members 105 days earlier in their healthcare journey than other programs. By communicating directly with members and their providers in real time we can identify unnecessary healthcare utilization and change behaviors before cost is incurred.
Benefits Manager, Regional Accounting Firm