In this engaging discussion from the EBN Benefits at Work Conference, Veronica Knuth, chief people officer at Quantum Health, and Leslie Pilliod, vice president of benefits and wellbeing at Target, dive into the importance of combining human and digital elements to enhance healthcare navigation for employees.

With 45% of employers drawing on healthcare navigation services to support employee engagement, the role of effective guidance has never been more crucial. Veronica highlights the importance of going beyond digital-only solutions, emphasizing that while digital tools are valuable, the real impact comes from combining them with personalized human support. This approach ensures that employees not only have information at their fingertips but also the help they need to navigate the complexities of healthcare when they don't know where to start.

Leslie shares how Target works with 14 different partners to provide a comprehensive set of benefits offerings and how healthcare navigation helps integrate these offerings seamlessly. By offering support across multiple modalities — digital, telephonic, and in-person — Quantum Health's navigation services make it easier for employees to understand and access the right benefits at the right time.

Watch the full conversation to see how Target and Quantum Health are leveraging the power of human and tech integration to create a healthcare experience that is supportive, comprehensive and personalized — helping employees succeed no matter where they are in their healthcare journey.