In this insightful conversation from the EBN Benefits at Work Conference, Veronica Knuth, chief people officer at Quantum Health, and Leslie Pilliod, vice president of benefits and wellbeing at Target, discuss how proactive healthcare navigation can transform the employee experience and drive meaningful ROI.

Veronica shares how Quantum Health's innovative approach, called Real-Time Intercept®, enables proactive engagement even before a member reaches out. By being the one number not only on employees' healthcare cards but also for providers, Quantum Health can identify when a healthcare event is unfolding and reach out to the member directly. This early intervention —sometimes more than 100 days before the first claim is received — ensures members have the support they need as they begin their healthcare journey, leading to improved outcomes and cost savings.

Leslie adds how Quantum Health's proactive approach extends beyond immediate medical needs, using the example of their partnership with Spring Health for mental health support. When a member is about to become a caregiver, Quantum Health Warriors™ can guide them toward free mental health services early on, anticipating challenges and providing resources when they are needed most.

Watch the full discussion to discover how proactive healthcare navigation, a deep integration with benefits partners and a commitment to delivering real ROI are helping companies like Target improve care, support their employees and achieve better health outcomes.