In this thought-provoking discussion from the EBN Benefits at Work Conference, Veronica Knuth, chief people officer at Quantum Health, and Leslie Pilliod, vice president of benefits and wellbeing at Target, talk about Target's approach to educating its 400,000 employees about their health and wellbeing benefits.

With a team member population that reflects the diversity of the entire U.S., Target faces unique challenges in ensuring every employee has access to and understands the benefits available to them. Leslie shares insights into the real barriers their employees face — including low health literacy and regional health disparities — and how those barriers can lead to limited access to care. She highlights Target's commitment to breaking down these barriers by meeting employees where they are through multiple engagement channels.

From digital solutions and telephonic support through Quantum Health to mailers, posters and in-person communication methods, Target uses a variety of approaches to reach team members in the ways they need. With Quantum Health's Warriors™ taking over to provide personalized support, this multi-channel strategy is all about building relationships and ensuring that everyone gets the help they need in the way they prefer.

Watch the full conversation to learn how Target is making healthcare education and engagement effective for a large and diverse workforce, one relationship at a time.