Built on Amazon Web Services, Quantum Health’s new cloud-based platform delivers speed and simplicity to create an enhanced experience for members and providers. By uniting voice, chat, calls and data in one place, our Care Coordinators have more time to focus on what matters most.
Real-time insights ensure our tools and technology stay relevant, while live tone and sentiment analysis promote stronger, more purposeful conversations. This is the future of more connected healthcare: smoother workflows, smarter systems and better care for everyone.
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From action to impact: Smarter insights, right when you need them
The Quantum Health reporting experience goes far beyond static dashboards. It delivers real-time insights, personalized recommendations and member stories that bring the numbers to life. GenAI will spotlight the most meaningful opportunities, helping clients understand not just what is happening but why. With greater transparency and clarity, this new experience will make it easier to act quickly, improve outcomes and support confident data-driven decisions.
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Get accurate answers faster with our new AI Assistant
From coverage to deductibles, get the answers you need 24/7 with Quantum Health’s new AI Assistant. This chat experience is personalized to your history and guides you should your questions require more details. You can even access live support during business hours. It’s just one of the ways we’re evolving our technology to deliver a better healthcare experience.
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Guided with care. Backed by high member satisfaction.
With Quantum Health guiding members to the right care at the right time, the State of Connecticut is seeing more than just better outcomes — they’re seeing exceptional member satisfaction. And the high Net Promoter Scores® (NPS) reflect the trust, support and confidence members feel every step of the way.
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