How Smarter Healthcare Navigation Drives Better Health Outcomes

A new podcast exploring flaws in the U.S. healthcare system — and the people fighting to fix them.

November 17, 2025

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Season 1

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25:11

Episode 5

Navigating the Hidden Costs of Surviving Cancer

In this episode we meet Chris, a breast cancer survivor who faced another challenge when her surgeon stopped accepting insurance just before a critical follow-up procedure. Overwhelmed by claims and costs, Chris found a trusted advocate in Bobbie Cornwell, who guided her through every step of the process.

Real stories. Real advocacy. Real impact.

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Episode 4

Simplifying Healthcare for a Full-Time Caregiver

In this episode we’ll meet Carol, a devoted wife and caregiver to her husband, Eric, who has quadriplegia and needs daily support. Between coordinating care, managing medications, and keeping track of insurance details, the process is overwhelming and exhausting.

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Episode 3

The Power of Being Heard in Healthcare

In this episode we’ll meet Daniel, who was told he might have cancer but couldn’t get any clear answers. After back-to-back frustrating doctor’s appointments, he felt lost and hopeless. That all changed when he connected with Toby, his Care Coordinator at Quantum Health.

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Episode 2

Navigating a High-Risk Pregnancy with Empathy and Advocacy

In this episode we meet Irina Doytcheva, who faced a high-risk pregnancy after three straight miscarriages. Hear how she found an “Earth Angel” who made the experience as seamless and stress-free as possible.

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Meet our hosts

Carly Helton

Carly Helton is a Program Manager at Quantum Health with more than eight years of experience guiding members and supporting Care Coordinators. Her upbeat personality brings a perfect blend of positivity and insight to every conversation.

Chris Reed

Chris Reed, Director of Value Creation, has been with Quantum Health for over 11 years. Known for his warmth and easy connection with others, Chris brings curiosity and passion to every conversation about improving the healthcare experience. He’s also a long-time Pelotonia rider, having raised more than $14,000 over eight years to support innovative cancer research.

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