Quantum Health Receives Stevie® Award for Member Service Team of the Year

Company's Healthcare Warriors® recognized for business excellence in healthcare navigation.

Dublin, OHIO – April 10, 2025: Quantum Health, the leading consumer healthcare navigation and care coordination company, has been honored with a Silver Stevie® Award in the Front-Line Customer Service Team of the Year category at the 19th annual Stevie Awards for Sales & Customer Service. This prestigious international award recognizes excellence in disciplines critical to business success.

Quantum Health proudly accepts this award recognizing its front-line customer service team, called Healthcare Warriors® — over 2,300 dedicated professionals who support over 500 employer clients and more than 3 million members and their families through healthcare navigation services. With a compassionate, human-centered approach, these Warriors® guide members through their healthcare journeys using Quantum Health’s top-rated navigation and care coordination platform.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.

This year’s Stevie Awards competition received more than 2,100 nominations from organizations across 45 nations and territories. Winners were selected based on the average scores of 176 industry professionals serving on seven specialized judging panels.

At Quantum Health, the Healthcare Warriors serve as the single point of contact for members, helping them navigate the complexities of healthcare benefits. Leveraging a unique, tech-enabled, member-centric model, these Warriors coordinate care across members, providers, payers and clinical services — ensuring a seamless healthcare experience.

Using Quantum Health’s proprietary Real-Time Intercept® (RTI) technology, Healthcare Warriors proactively engage with members early in their healthcare journey. They take on the most challenging aspects of care coordination — helping members get the right care at the right time while demonstrating empathy and compassion. This proactive approach not only improves the healthcare experience but also drives cost savings for employers and better health outcomes for members.

“At Quantum Health, we are committed to ensuring no one has to face their healthcare journey alone,” said Steven Knight, Chief Operating Officer of Quantum Health. “Our model simplifies the process, lowers costs and enhances outcomes, all through the combined use of our proprietary technology and the efforts of our devoted Healthcare Warriors. They are the core of our company, equipped with AI-powered technology and insights that allow them to provide outstanding support. We are excited to see their dedication acknowledged with this remarkable recognition.”

Quantum Health continues to drive innovation and impact, as Warriors leverage our advanced and proprietary predictive technology, including generative AI (GenAI), to strategically guide members and intervene at critical points in their care journey. Collaborating with in-house clinicians, pharmacists and benefits experts, Warriors leverage this technology to deliver optimal outcomes, guiding members through their most challenging moments.

In the past year alone, Quantum Health Warriors have facilitated 104 million member interactions, achieving an engagement rate of over 89% on all claims paid and 71% of employees across the entire member base while maintaining Net Promoter Score® (NPS®) performance in the high 70s. These results reflect their unwavering commitment to providing exceptional care.

The complete list of 2025 Stevie Award winners, including Quantum Health, is available on the Stevie Awards website. The award will be formally presented to Quantum Health at the Stevie Awards Gala Banquet and Ceremony on April 10 in Las Vegas, Nevada.