Quantum Health Awarded 2024 MedTech Breakthrough Award for Best Overall Patient Engagement Solution

Company’s healthcare navigation and care coordination platform recognized for its unique human-centered, technology-empowered design and use of AI to drive a better member experience

DUBLIN, OH (May 9, 2024) — Celebrating 25 years as the leading consumer healthcare navigation and care coordination company,  Quantum Health announced today it has received the “Best Overall Patient Engagement Solution” award in the 8th annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough. This independent market intelligence organization recognizes the top companies, technologies and products in the global digital health and medical technology market.

The MedTech Breakthrough Awards honor excellence and recognize the innovation, hard work and success in a range of health and medical technology award categories, including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records (EHR), Virtual Care, Medical Devices, Medical Data & Privacy, and many more. This year’s program attracted thousands of nominations from over 18 different countries throughout the world.

“Healthcare is costly and complex. By harnessing artificial intelligence (AI), machine learning, predictive modeling, natural language processing and its proprietary Real-Time Intercept (RTI) technology, Quantum Health is not only enhancing the member experience, but setting new standards for efficiency, accuracy and transformative outcomes,” said Steve Johansson, managing director for MedTech Breakthrough. “Quantum Health is revolutionizing the healthcare experience through its unique navigation platform and redefining the standards for care coordination, cost savings and improved health outcomes.”

Employers and healthcare organizations are leaning on new technologies to improve process efficiency and to scale backend information for personalizing the patient experience, allowing more qualitative time for care coordination. The application of artificial intelligence (AI) technology is increasingly of interest to enterprises.

Quantum Health transforms the healthcare experience for over 3 million members and more than 500 employer clients by simplifying members’ healthcare journeys, making them more cost-effective and ultimately improving health outcomes. Through continual innovation and a commitment to members’ wellbeing, Quantum Health provides a human-centered, technology-empowered model that uniquely enables consistent, high-quality care coordination. 

Quantum Health creates predictive, personalized and impactful experiences that drive insights for in-the-moment healthcare decision-making for members, providers and carriers using its integrated technology stack. Through its proprietary Real-Time Intercept® (RTI) capability, Quantum Health leverages multiple data streams and information systems to collect, analyze and act upon a wide range of indicators that identify that healthcare services are about to be consumed. This cutting-edge technology includes AI, advanced machine learning (ML) modules, smart benefits search and natural language processing (NLP) and guides decision-making by cross-referencing member data with RTI opportunities. This allows exceptionally proactive identification of, and intervention in, a member’s evolving healthcare journey, guiding the member to the right care at the right time.

“We are proud to receive this award from MedTech Breakthrough recognizing our innovation and commitment to improving the healthcare journey for our members through the power of technology,” said Kristen Wheeler, Senior Vice President of Member Engagement for Quantum Health. “Traditional healthcare engagement often begins after the member has had a very suboptimal experience and unnecessary costs have been incurred. Our human-centered, technology-empowered model, which incorporates the latest technologies, uniquely enables predictive, simplified and seamless care coordination by identifying opportunities to engage with members early and often. Our Healthcare Warriors® use this innovative technology to make proactive and informed decisions to guide members throughout their healthcare journeys, ensuring more comprehensive, streamlined and effective care.”