Customer service

Our Healthcare Warriors® make all the difference

The Patient Service Representative role is the foundation Quantum Health. Working in collaborative teams called Pods, these customer service pros do the important work of interacting with members, insurance carriers and healthcare providers each and every day, both virtually and over the phone. Their goal is simple: advocate for our members and fight for a better healthcare experience – that’s why we call them Healthcare Warriors®.

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Warrior smiling and waving

How you’ll make a difference

  • You’ll field support calls in our Pods and act as an advocate for our members by helping them navigate the often-overwhelming details of their health benefits.
  • Some days, you’ll explain and verify benefits and get authorizations for treatment. On others, you’ll work with network partners, medical and finance staff at hospitals and physicians’ offices to investigate billing and claim discrepancies.
  • Every day, you can take pride knowing that the most important thing you are offering is support when our members need it.
Smiling Warrior

Great benefits for meaningful work

  • Base pay: $18.00-$24.00 per hour, based on experience
  • Shift differentials: 0.50 per/hour between 11:00am-8:30pm EST; + $1.50 per/hour between 12:00pm-10:00pm EST
  • Language differentials: +$1.50 per/hour for roles requiring bilingual fluency (English and Spanish)
  • Profit sharing: you benefit from the company’s success
  • DailyPay: a flexible payroll option
Four Warriors smiling and working together

No experience? No problem!

We’ll teach you everything you need to know during our paid 6-week training program and ongoing development opportunities.

  • 3 weeks of classroom training, followed by a progress assessment
  • 3 weeks of practical experience taking live calls and getting comfortable with the role
  • Comprehensive, ongoing support from your leaders
Warrior smiling

Room for growth

With the Patient Service Representative being the entry point, there are plenty of ways to build a career at Quantum Health. As you learn the business and grow in responsibility, you’ll have the opportunity to apply and interview for new internal opportunities. Here are a few paths you can take:

  • Pod Specialty: Some Care Coordinators choose to focus on certain aspects of our business and how we serve our members and clients. You may choose to grow into a Claims Specialist or Issue Resolution Specialist position, for example
  • Pod Leadership: Our Pod leadership structure was designed with growth and mentorship in mind and we focus heavily on internal mobility. As a Care Coordinator, you can become a Team Lead, Assistant Pod Manager, Pod Manager, Director, Vice President, etc.
  • Non-Pod: Looking to move into a Clinical or Corporate position? Great! If you’ve got the required education/license and skills, we love to see our people take on new challenges.
Warrior playing ping pong