Improving Engagement with a Human in the Loop

Digital benefits tools have made it easier than ever for people to find information, compare options and get care on their own. But the moments that matter most still often require a real person to step in, interpret the details and guide the next step.

This new research from Employee Benefit News and Quantum Health shows how combining smart digital experiences with timely human support creates better results for both employers and employees. It surfaces where digital works well on its own, where people need a live guide and how an integrated model improves cost, experience and outcomes.

In this white paper, you’ll learn:

• When digital tools are most effective, and where human support has the biggest impact
• How integrating human guidance into a digital-first strategy improves navigation, confidence and follow-through
• Practical steps employers are taking to blend technology and human support to manage costs and improve care outcomes