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Privacy policy

This Privacy Policy (this “Policy”) is intended to assist you in understanding what information we gather about you when you visit this website (the “Website”) and how we use that information. This Policy applies to information collected online by Quantum Health, Inc. (“Quantum” or “we” or “us” or “our”) during your visit to our corporate site or your care coordination under your employer health plan. “Social Media Pages” are the official social media pages we operate on Facebook, Instagram, Twitter, YouTube, LinkedIn and other social media platforms. 

Medical disclaimer

In case of a medical emergency, please call 911. Our website is not designed to provide assistance for medical emergencies.

What information is collected

We collect various types of information about our Website visitors, including:

  • Location: We use various technologies to learn your geographic location, by collecting your IP address or other device information, which may depend on your device’s settings for location services.
  • Device Information: When you visit our Website, we may learn about your IP address, browser type, device type, domain names, access times, and referring website addresses.
  • Demographic Information: We have access to demographic details about our customers such as  ZIP code, and other similar details.
  • Medical Information: You may choose to provide medical information on this Website when you choose to receive health plan related information or other communications.
  • Website Interactions: We keep track of the website and pages users visit within our Website in order to better understand your Website use.
  • Contact Information: We may collect personal information you voluntarily provide to us including your name, email address, and phone number.
  • Other Identifiers: We may collect other identifiers that you provide to us, such as account name, or other similar identifiers.
  • Call or Email Records: If you call or email Quantum, we may keep records of those conversations.
  • Social Media Usage: We collect information about people who visit and interact with our social media platforms.
  • Submitted Content: We collect any content you submit to our Website and Social Media Pages, including photos, videos, or comments.

How we collect your information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect personal information from include:

  • You: We collect information directly from you, whenever you: visit our Website; contact us with questions or comments; upload content; sign up for communications; attend events; respond to a survey; write a review.
  • Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit our Website, interact with our Social Media Pages or online advertising, or open our emails.
  • Third Parties: We work with third parties who provide services to us such as analytics, and survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
  • Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
  • Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Website or interact with our emails.Through the use of cookies, we may link information about your interactions with our Website or emails over time. Any information collected by us or by third parties through the use of cookies or similar technologies may be linked with other information we collect about you.

How we use your information

We may use your information for the following purposes:

  • Fulfillment: Fulfilling your requests, including, but not limited to, delivering the services you have requested.
  • Advertising: Presenting advertising online and via email, or other communication channels, including through  social media platforms and internet search engines.
  • Understanding Our Customers: Analyzing your activity with us (including your interactions with our Website, Social Media Pages, and emails or other forms of communication), and monitoring the effectiveness of our advertising and communications.
  • Personalization: Using your preferences and other collected information to personalize our relationship with you, including presenting customized communication, advertising, and experiences on our Website, emails, and online ads.
  • Communications: Communicating with you about our services and responding to your inquiries.
  • Security: Protecting Quantum and our customers from fraud, security threats, and other illegal or harmful activity.
  • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

With whom the information is shared

We may share your information with the following parties:

  • Service Providers: We partner with third parties to assist with many aspects of our business, including performing data services (e.g. maintenance, backup and analysis), advertising, analyzing your interests and activity on our Website and Social Media Pages, and helping us communicate with you. These third parties may provide services related to any of the purposes described above in How We Use Your Information, and we may share with them any types of information described above in What Information Is Collected. We may also receive information collected by these third parties and combine it with the information we have collected. Your information may also be collected and processed by third parties, who will process your information independently in accordance with their own privacy notices.
  • Marketing Providers: We partner with third parties to assist with the advertising and marketing of our business.  We may share with them the types of information described in How We Use Your Information.
  • Other Third Parties: We will disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect our Website users, our Website, or the public.
  • Parties to a Business Transaction: If Quantum were ever merged with or acquired by another company, or it acquires another company, or is involved in a corporate reorganization or other change in corporate control, your information could be shared with that business entity.
  • Internally: Quantum may share your information with our affiliates and subsidiaries to perform services for you.

Except as provided in this Policy, we do not sell, rent, trade or otherwise disclose personal information about our Website visitors.

Your privacy choices

You can control the information we collect and use in the following ways:

  • Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser.This will prevent our Website from accessing your location information.Note that some services may not be available if you disable location-based services.
  • Emails: You can unsubscribe from marketing emails by clicking the unsubscribe link in the footer of such email.
  • Social Media: This privacy policy does not cover the privacy and security practices of social media platforms on which we have Social Media Pages.  Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect and use your data.
  • Online Advertising: For information about opting out of third party advertising, visit: NAI Opt-Out and DAA Opt-Out (you will leave this Website for a separately managed online site where you can specify your preference under those programs). You can also click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
  • Cookies and Similar Technologies: You may block cookies and similar technologies in your browser or device settings, as and if permitted by such device.
  • Google Analytics: You can opt out of Google Analytics on our website. To do so, email PRIVACY@quantum-health.com.

How long is information retained

Visitor information that we collect on our Website is routinely deleted when we no longer need it. If you request, we will remove your information.

Children's policy

Our Website and Social Media Pages are intended for adults. We do not knowingly collect personal information of children under the age of 13.  If we learn that we have collected the personal information of a child under 13, we will make reasonable efforts to delete that information from our records. To request deletion of personal information relating to a child under 13, please email PRIVACY@quantum-health.com.

Use of cookie technology

We may use a browser feature known as a cookie on this Website. A cookie is a small data file that is stored by your web browser on your computer. Information collected from cookies is used to evaluate the effectiveness of our Website, analyze trends and administer the Website. With this knowledge, we can improve the quality of your experience on our Website by recognizing and delivering more of the most desired features and information. You may disable these cookies and similar items by adjusting your browser preferences on your computer at any time; however, this may limit your ability to take advantage of all features of this Website.

Links to other websites

For your convenience, our Website may contain links to other Websites. We are not responsible for the privacy practices, advertising, products, services or the content of such Websites. Links that appear on our Website should not necessarily be deemed to imply that we endorse or have any affiliation with the linked Website. We encourage you to review the separate privacy policies of each Website you visit.

Supported web browsers and do not track signals

We recommend that you use the latest web browser versions to optimize your experience. Older web browser versions may not be able to access or utilize all pages on our website as intended. We may not be able to receive or honor “Do Not Track” signals and our Website may continue to collect information in the manner described within this privacy notice.

Security

We take steps to help protect the confidentiality and security of your information. Although we use measures to protect your information, in general, information transmitted through the Internet may not be completely secure. Accordingly, we cannot guarantee the security of information provided over the Internet or stored in our databases. Your transmissions are, therefore, at your own risk.

Updates to this privacy policy

We reserve the right to change this Policy from time to time by posting revisions on our Website. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going-forward basis.

How to contact us

If you have any questions about our information practices reflected in this Policy, please contact us by email at PRIVACY@quantum-health.com, or by phone at 1-800-257-2038.

Your state privacy rights

Residents of California, Colorado, Connecticut, Montana, Texas, Utah, and Virginia may have certain rights concerning the processing and use of their personal information. The rights described herein are subject to exemptions under applicable law.  For purposes of this section, the term “Personal Information” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Information is subject to a privacy law in your state, you may have certain privacy rights with regard to that information.  You may have the right to:

  • Know, access, and confirm your Personal Information.
  • Delete the Personal Information we have about you, subject to exceptions under applicable law.
  • Correct inaccuracies in your Personal Information.
  • Obtain your Personal Information in a portable and readily usable format.
  • Opt-out of the use or processing of your Personal Information for profiling or targeted advertising.
  • Opt-out of the sale of your Personal Information.

We will not discriminate against you because you have exercised any of your rights.

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Information.

Submitting a Rights Request

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing PRIVACY@quantum-health.com or by calling us at 1-800-257-2038.  We will provide your Personal Information to you in writing in a readily usable format.  You may also opt-out of the sale of your Personal Information or the use or processing of your Personal Information for profiling or targeted advertising by by emailing PRIVACY@quantum-health.com.  If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and valid residential address.  You may only make one request per email. 

We are required to provide you with access to your Personal Information or delete Personal Information only in response to verifiable or authenticated requests.  We will compare the information you provide by telephone or via email with any information we may have in our possession in order to verify your request.  We may also contact you to request additional information in relation to your request.  The information you provide must match the information we have in our possession.  This measure is in place to help ensure that Personal Information is not disclosed to any person who does not have the right to receive it.  The information collected through this process will be used for verification purposes only. Pursuant to your state’s privacy laws, you may request access to your Personal Information a limited number of times within a 12-month period.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at PRIVACY@quantum-health.com. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests.  We may require more information to ensure proper verification of you and your agent’s identity and authorization.

“Do Not Sell” Rights; Sharing for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising

We may disclose your Personal Information for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Information; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.

We do not sell Personal Information or share Personal Information about you for purposes of cross-context behavioral advertising, profiling, or targeted advertising.

Categories of Personal Information Disclosed for a Business Purpose

We share Personal Information about you with service providers and third parties for business purposes, such as operational purposes and other purposes related to providing you with the products and services you seek from us.  For more information about the business purposes for which we disclose Personal Information, see With Whom the Information Is Shared and see What Information is Collected above for what types of information may be shared.

California Notice of Financial Incentive

California Consumer Privacy Rights Requests from January 1, 2023 – December 31, 2023

Request to Access Data

Total Requests Received: 0
Requests Denied: N/A
Requests Complied With: N/A
Average Days to Respond: N/A

Request to Delete Data

Total Requests Received: 0
Requests Denied: N/A
Requests Complied With: N/A
Average Days to Respond: N/A

Request to Opt-Out of “Sale”

Total Requests Received: 0
Requests Denied: N/A
Requests Complied With: N/A
Average Days to Respond: N/A

Sensitive Data of Virginia, Colorado,  Connecticut, Montana and Texas Residents

If you are a resident of Virginia, Colorado,  Connecticut, Montana or Texas we will not process your Sensitive Data (as that term is defined under the Virginia Consumer Data Protection Act; the Colorado Privacy Act; Connecticut’s Act Concerning Personal Information Privacy and Online Monitoring; the Montana Consumer Data Privacy Act; and the Texas Data Privacy and Security Act) without your prior consent.

 

Last Updated: January 4, 2024