Using Empathy to Build Employee Trust in Health Plans
How it all started
No one alone: The story behind healthcare navigation
In No One Alone: Humanizing Healthcare as an Outsider, Kara J. Trott, founder of Quantum Health, reflects on the experiences that shaped her mission to reimagine healthcare. Through powerful storytelling and insights, she reveals how empathy and curiosity became the foundation for a more human approach to navigating care.
The Vision
Reimagining healthcare through a consumer lens
Kara Trott built her career solving experience challenges for some of the world’s top retail and service brands. When she turned her focus to how consumers experience healthcare, she recognized what others missed: a broken, unintentional journey that left people confused and alone at the most vulnerable moments of their lives. But she also saw a way forward. By applying proven methodologies from retail and service industries, she created an entirely new model to guide people through care with empathy, clarity and real support. That idea became Quantum Health — and the beginning of healthcare navigation.
Shaping the future of healthcare navigation
Merging technology and human support for the best guidance.
No one goes through a healthcare journey alone.
GenAI empowers Healthcare Warriors® to enhance every step of the member journey.
Driving results through independent healthcare navigationÂ
Meet the Author
Visionary founder of Quantum Health
With a focus on patient-centered care, Kara founded the first healthcare navigation and care coordination company, transforming the way people engage with their healthcare. By connecting employers, members, providers and health plans, the company delivers better health outcomes and cost efficiencies.
Kara’s expertise has been featured in renowned publications, including Businessweek and Fortune magazine. She holds a Juris Doctor, with honors, from The Ohio State University Moritz College of Law and a Bachelor of Arts in Politics and Philosophy, cum laude, from Ohio Wesleyan University.
