The next era of healthcare is digital and human

New research from Employee Benefit News (EBN) revealed a clear truth: Technology alone can’t solve healthcare complexity. The most effective model combines AI-driven innovation with compassionate, human support.

Woman talking on a phone in a home office, with shelves in the background and a text overlay about employee preferences for AI and human support.

Survey Says

Employee engagement isn’t where it should be

According to the study, many employees miss out on high-value in-house care even though it costs less and delivers better outcomes. Quantum Health’s proactive, personalized navigation model closes that gap by guiding members to high-quality, cost-effective in-network and in-house providers. Our Care Coordinators offer real-time support so people understand their benefits and out-of-pocket costs.

The result is higher satisfaction, greater in-house utilization and up to a 5x return on investment for employers.

Want to explore the findings? Watch our on-demand webinar, “New research: Why balance matters in healthcare engagement,” to see how employers are using human and digital navigation to build stronger connections and reach better outcomes.

Watch webinar

Bar chart titled ‘Top obstacles in improving engagement,’ showing several categories of challenges represented by colored bars.

Balanced is Best

Human + digital health tools produce better results

Blending intuitive technology with personal support is key to higher employee engagement. While 85% of employers say digital tools are essential to engaging employees, the same number believe talking to a real person is just as critical.

When both come together in one navigation model, employees get answers faster, feel supported and are more likely to stay engaged in their care.

Check out our blog, “Why the future of healthcare navigation is human plus digital,” to see how employers are improving engagement and outcomes with a balanced solution.

Read blog

Two circular charts side by side, each showing 85%, comparing employee satisfaction metrics.

A better way to guide healthcare journeys

Employers are sending a consistent message. They prefer a human-led navigation model with AI working in the background to support, not replace, human expertise. When employees feel that combination of smart technology and real people behind them, they are more likely to engage with their benefits and make confident care decisions.

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Ready to take the next step toward more balanced care for your employees?

Talk with our team about how Quantum Health can support your organization.

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