Meeting diverse healthcare needs across a decentralized workforce

The Florida Sheriffs Employee Benefits Trust (FSEBT) represents a growing network of counties and agencies across the state — each with its own structure, leadership and healthcare needs. Operating outside the dominant Florida Blue TPA network, FSEBT faced provider coordination challenges and needed a consistent, high-quality experience for members spread across rural and medically underserved areas. 

Frequent leadership changes at the county level added further complexity, requiring a partner who could adapt to shifting priorities while maintaining continuity, trust and measurable results. 

A personalized, relationship-driven approach

The Florida Sheriffs Employee Benefits Trust partnered with Quantum Health to deliver a simpler, more connected benefits experience, giving members the personalized support and guidance they need to make confident healthcare decisions. 

Quantum Health’s approach included:  

Dedicated pod team: Provided highly personalized support and adapted processes to meet each county’s unique needs 

On-site engagement: Conducted “road shows” and county visits with FSEBT leadership to build HR and member confidence and reinforce value 

Enhanced analytics and performance reporting: Delivered data and insights to demonstrate measurable impact and support county-level discussions 

Incentive and condition-management programs: Implemented programs such as Manage My Chronic Condition to improve care-gap compliance and chronic-condition outcomes 

Integrated partnership approach: Collaborated closely with FSEBT to position Quantum Health as a differentiator when onboarding new counties, driving growth and satisfaction 

Higher benefits engagement, better outcomes and lower costs

Since partnering with Quantum Health, FSEBT has achieved measurable improvement across member satisfaction, engagement and financial performance: