Chart-topping experiences

Chart-topping experiences

The most transparent and universally respected way for industries to measure consumer satisfaction is the Net Promoter Score® (NPS®). And ours tops industry charts among members, clients and providers.

We are your single point of contact for all healthcare benefits needs. We provide healthcare navigation and care coordination that give your people the cohesive, effective care they deserve. And we employ an army of compassionate, expert Care Coordinators — better known as Warriors™ — to champion our members on every step of their journeys. This is how we deliver an unmatched experience.

 

The most transparent and universally respected way for industries to measure consumer satisfaction is the Net Promoter Score® (NPS®). And ours tops industry charts among members, clients and providers.

 

Member engagement powers results

 

NPS® matters beyond measuring customer satisfaction. It’s the measure that best demonstrates engagement, which powers results. Quantum Health’s differentiated care coordination model is hard-wired to deliver a superior experience. So while industry NPS® scores hover in the teens, ours consistently ranks in the 70s.

 

 

Signaling the health of your benefits program

 

 

Unlike others in our industry, Quantum Health also measures NPS® for clients and providers, too. The scores are world-class — and continue to increase each year.

 

We focus on measuring — and then acting upon — member, client and provider feedback so we can continuously elevate the effectiveness of our service and its positive impact for your organization. When we achieve exceptional NPS scores, it’s a sign that your benefits program is performing at a high level. Those are results we can celebrate together.