
Portico Benefit Services is a nonprofit incorporated ministry of the Evangelical Lutheran Church in America. They recognize the roles that financial, emotional and physical wellbeing play in helping members live out their vocations and serve their communities. To enhance the healthcare experience, Portico collaborated with Quantum Health to execute on their benefits strategy, resulting in reduced costs and improved access to care for 17,000 covered lives.
Return on investment in 2022
3-year medical trend rate
(9.2% industry average)
average over 6 years
Covered lives
Small
Headquarters
Minneapolis, MN
Industry
Benefits manager
Solution
Quantum Health Complete
Focusing on member satisfaction
For over six years, we have served as the dedicated healthcare navigator for Portico, providing personalized support for their members. Rather than relying on automated systems and self-service options, our Care Coordinators work closely with members to understand their individual needs and guide them to the most appropriate healthcare programs and resources. This individualized attention contributes to Portico’s superior member satisfaction and engagement.
Enhancing digital behavioral health
Portico noticed a rise in behavioral health claims and recognized the urgency to offer virtual benefits services, including a text-based primary care app and digital cognitive behavioral therapy solution. Because we are uniquely positioned to drive utilization and engagement of the vendor ecosystem, Portico’s members quickly received personalized and at-home behavioral health care, resulting in improved clinical outcomes and lower costs.
Minimizing MSK spend
Portico identified musculoskeletal claims as a rapidly increasing cost. In response, we helped Portico address this problem proactively by utilizing our Real Time Intercept® model to engage with members and and providers up to 120 days before the first claim is received. Guiding members toward appropriate care at the right time, including engagement with Sword’s virtual physical therapy program, resulted in cost savings, improved health outcomes and higher member satisfaction.
“Quantum has access to community based programs, getting meals to our members at times when they are coming home from a long stay at the hospital, or helping them get access to transportation back to a doctor’s appointment.”
Senior Director, Products - Portico Benefits Services
More like this

Valpak’s path to savings and satisfaction with healthcare navigation
Valpak sought to enhance their healthcare model and reduce costs. They partnered with Quantum Health, utilizing our unique navigation platform with Real-Time Intercept® (RTI) capability, resulting in improved member outcomes, streamlined benefits experiences and substantial cost savings.
Learn more
Healthcare tech provider’s expert medical reviews elevate support for members battling cancer
Seeking improved health outcomes, employer enhances its benefits offering with treatment-decision support from nationally recognized oncology experts, plus access to breakthrough research and genetic testing reviews.
Learn more
Creating a winning culture: How Confie used healthcare navigation to boost employee wellbeing
Confie tackled rising healthcare costs and poor benefits use. Quantum Health’s platform enhanced employee satisfaction and strengthened company culture.
Learn more