Member communications Empower your members through personalized communication
Quantum Health support is powerful, but only if your members know it’s there. Without proactive education, members may not know who Quantum Health is or how their Care Coordinators can help them use their benefits and navigate healthcare confidently.
In 2026, we're making member communications easier for you and more effective for members.
Introducing a smarter, streamlined approach to member communications
Emails begin based on each member’s effective date and continue throughout the plan year.
- Welcome and registration email series for the first three months
- Quarterly reminders
- Additional claims-based outreach to members with gaps in care
Our approach to member communication
Our connected, automated email experience includes personalized, timely outreach that drives awareness and action with:
- An automated welcome series that introduces Quantum Health support View welcome series email
- Ongoing reminders highlight available tools and services
- Claims-based targeting prompts next best actions to close gaps in care View targeted email
Keep members engaged year-round with quarterly communications that complement automated emails and align with your benefits strategy and health initiatives.
Campaign focus areas:
- General awareness and preventive care
- Health topics and observance months
- Benefits education and health literacy
Your internal resources play a crucial role in driving engagement. Quantum Health provides ready-to-use resources like flyers, signage, intranet banners and message templates that:
- Easily integrate into your benefits calendar and internal channels
- Provide consistent, year-round reinforcement of Quantum Health support
- Keep members engaged through familiar, trusted workplace touchpoints
Better for members. Easier for you.
To learn more, talk to your Quantum Health account team today.