Quantum Health is dedicated to delivering the best possible experience to members when they need it most.

This is the true story of how Laura, a nurse Care Coordinator, went the extra mile to help a family dealing with a mental health crisis. Because Quantum Health is the single point of contact for members and providers, Laura identified and corrected a prescription error before the family became aware of the issue, which would have been challenging for them to navigate alone. Read Olivia’s story to learn how early intervention through healthcare navigation made all the difference.