Each consumer interaction with the healthcare system generates data. As the single point of contact for our members, their providers, employers and payers, we receive data for each interaction in real time. From these snapshots we are able to see the bigger picture of their healthcare journey. Each snapshot is an opportunity to intercept the member in real time when guidance is essential to improving the member's outcome. Looking at the bigger picture, we are able to predict future interactions and determine the member's best course of care.
In effect, Journey Mapping Technology enables us to provide guidance from the outset to the outcome of each member's healthcare journey.
Benefits Director, National Retailer