We believe the consumer experience drives all results. Persistent real-time guidance improves utilization and lowers cost. The results we achieve for our clients have been independently validated for more than 18 years.
Proprietary journey mapping technology, the best and brightest clinicians and a deep understanding of the consumers' healthcare experience work together in real time to positively impact the cost and quality of our members' care. On average, we engage with our members 60 days earlier than other models and well before unnecessary costs are incurred.
87.7% of members engaged through Real-Time Intercept
Engagement taking place on average 60 days prior to claim processing
Engaging employees and providers earlier and more often not only results in significant savings for employers but also provides employees with a better healthcare experience. Our high satisfaction rates from clients, members and providers speak volumes about the effectiveness of our model.
For us, engagement is more than leaving a message or mailing a postcard. We define it as a meaningful conversation that provides a measurable impact on our members' healthcare experience.
70+ Net Promoter Score
Persistent, real-time guidance achieves more effective utilization of healthcare services. Drivers of cost, such as readmissions, IP days, ER visits and inappropriate self-referrals, are avoided.
Real-Time Intercept enables us to engage members 60 days earlier in their healthcare journey than other programs. By communicating directly with members and their providers in real time we can identify unnecessary healthcare utilization and change behaviors before cost is incurred.
Benefits Manager, Regional Accounting Firm